Frequently Asked About Our Terms
Contact our support team immediately with your transaction ID. We review the charge within 48 hours. If we confirm an error, we reverse it and credit your account. If you dispute a third-party charge, we follow local payment processor rules, which typically allow 30 days to file a claim.
You can request account closure anytime by contacting support. We process closures within 5 business days. Any pending withdrawal is completed before closure. Once closed, your account cannot be reopened, but you may register a new account later.
No. The Terms and Conditions apply equally across all devices. Whether you use our mobile app or browser, your account rules, payment terms, and dispute rights remain the same. Gameplay and lobby access may vary by device due to technical limits, but policy is consistent.
If you request a chargeback after a legitimate deposit, we may suspend your account pending investigation. Our payment partners (DANA, OVO, GoPay, QRIS operators) handle chargebacks directly. We cooperate fully with their investigations and reserve the right to withhold payouts until resolved.
We retain transaction records and account history for seven years for tax and regulatory compliance. Personal data is deleted within 90 days of closure unless local law requires longer retention. You may request deletion sooner by emailing our compliance team.
No. Any material change to these Terms requires 14 days' notice by email and in-app banner. You have the right to close your account before changes take effect if you object. Continued use after the notice period means you accept the changes.
Violations such as duplicate accounts, fraudulent deposits, or abuse of features may result in account suspension or permanent closure. We reserve the right to forfeit unconfirmed balances and report serious breaches to relevant authorities where local law requires.
