Reference

Legal framework built for your account

When you open an account with kakek77, our legal structure protects your data, wallet and gameplay across all devices.

Account access securedData handled locallyWithdrawal verification processSupport in English and regional languages
Explore the Lobby Read FAQ
kakek77 Legal framework built for your account
REACH US DIRECTLY

How to request account changes or file a concern

Email Support Contact our legal and support team at [email protected].
Live Chat Open your account and access live chat from the lobby.
Account Settings Update your registered email, phone and payment method directly in Account Settings under Profile.
DATA & ACCOUNT SECURITY

How we protect your information and rights

Encryption Standard

All account logins and payment transactions use TLS 1.2+ encryption. Your wallet balance and transaction history are encrypted at rest on our servers in Indonesia.

Withdrawal Verification

Before we release funds to your DANA, OVO, GoPay or QRIS wallet, we verify your account email and confirm the withdrawal amount matches your request. This step prevents fraud.

Cookie Use

We use session cookies to keep you logged in and remember your language preference. No tracking cookies are set without your consent. Clear cookies anytime in your browser settings.

Data Retention

We retain your account data for the life of your account plus two years after closure, in line with local financial reporting rules. You can request deletion by email after account closure.

Legal Requests

If a court or regulatory body requests your information, we notify you unless local law forbids it. We comply only with valid legal process.

Account Access Request

Email [email protected] and ask for a full copy of your personal data. We provide it in portable format within 14 days at no cost.

Your rights and our legal obligations explained

We collect your name, email, phone number, date of birth and payment method. We use this to verify your age, send login alerts, process deposits and withdrawals via DANA, OVO, GoPay or QRIS, and comply with local regulatory requirements for account holders.

Yes. Email [email protected] with the subject 'Data Access Request' and your account email. We send a portable copy of your records—login history, transactions, account details—within 14 days. There is no fee for this request.

We retain your data for two years after closure to satisfy local financial and tax reporting laws. After that, we delete personal details except where law requires retention. You can request early deletion by email.

Contact [email protected] with your withdrawal ID and amount within 30 days. We investigate the transaction with your payment provider. Most disputes resolve within 5–7 business days if the payment gateway confirms the transfer.

We share only essential details with DANA, OVO, GoPay and QRIS operators to process your deposits and withdrawals. Game studios receive no personal data—only anonymous play events. We never sell your email or phone to third parties.

Log into your account, go to Profile > Account Settings > Contact Details, and update your email or phone. Verify the change via a code sent to your current email. The new details are live immediately for future communications and withdrawals.

Access depends on local law where you are. We do not block by geography, but your account compliance is your responsibility. If you are in a region where gaming platforms are restricted, you should not register. Check your local law before opening an account.

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